CINNOX
By M800 Limited
CINNOX is an revolutionary customer engagement and analytics platform that humanises connections for higher enterprise. Connect, orchestrate, and evaluate all your employee and buyer interactions through a unified platform, automated workflows, and actionable insights.
Never miss a possibility, all the time reply in an instant with a human touch. The CINNOX mobile app makes customer help and group collaboration simpler than ever earlier than:
- Receive enquiries from customer’s most popular communication channel
- Visualise the shopper journey in a single pane view
- Swap between communication channels, and even provoke a video name or convention call
- Route enquiries or ahead calls to essentially the most suited staff
Install the CINNOX app on your cell to stay on high of buyer enquiries anywhere and maintain delivering that unbelievable service you’re identified for.
CINNOX: Humanise Connections for Better Business. Use the CINNOX web platform to power the entire expertise of your business:
Elevate Customer Experiences:
- Customers can interact with your business on any channel they like at any time
- Improve first time resolution by connecting them to the proper agent for a given situation
- Reduce wait time via automation and “always on” assist at every touchpoint, at scale
- Offer seamless switching between voice, video, conferencing, across telecom and digital channels to greatest match the kind of response needed
Optimise Employee Experiences:
- Collaborate and escalate effectively to facilitate well timed decision of complicated customer enquiries
- Analyse interaction knowledge to enhance staff efficiency and actionable business strategies
Visit our web site www.cinnox.com to learn more about how you can connect, orchestrate, and evaluate for higher business.
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