Zinc Real-Time Communication from ServiceMax
By ServiceMax Zinc
Zinc Real-Time Communication connects technicians in actual time with the individuals and knowledge wanted to confidently get the job accomplished rapidly and accurately, allowing the group to minimize back mean time to restore, increase buyer satisfaction and improve employee engagement. Instead of turning to non-compliant shopper apps, service teams can now flip to a strong, yet simple to make use of, team communication platform purpose-built for their wants — ServiceMax Zinc.
Hotline Communication:
When technicians need assistance on a specific problem or help from someone in a specific position, such as a dispatcher, Hotline Groups join them to the proper skilled immediately. Upon messaging their request right into a Hotline Group, specialists are notified that a brand new request wants their attention.The characteristic helps bypass lengthy name canter queues and e mail exchanges, getting data to technicians quickly and efficiently. Each request is tracked from start to finish, allowing administration to measure resolution instances, high quality of inner service, and adapt Hotline staffingto changing demands.
Broadcast Communication:
Corporate teams often wrestle to share info with the sector workforce. Whether it is a video message from the CEO, a new operating procedure or a security alert, Broadcasts disseminate info in real time to your technicians’ mobile units. These alerts fill the screen, requiring technicians to interact with the message to continue within the app. Broadcasts may be focused to a selected group of workers, such as group membership, department, location, work expertise, or role.
Team Communication:
When technicians are in the field, they need access to information, assets and folks to succeed. Zinc’s powerful communication features enable teams to communicate 1:1 and in teams utilizing text, voice, video, content sharing and site sharing.
Security:
- Military-Grade Encryption
- Customer Data Security
- Data Center Security
- Application Security
- Business Continuity and Reliability
Privacy:
- Data Ownership
- Custom Data Storage and Deletion
- Multi-Factor Authentication
- SSO and SAML 2.0
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