Zoho Desk

By Zoho Corporation

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Zoho Desk is a context-aware assist desk software that helps businesses concentrate on the customer. It's handy to make use of, could be custom-made to fit any enterprise, and would not break the bank. Zoho Desk comes from Zoho, the working system for enterprise.

Key options:

- Work Modes arrange your tickets based on due time or customer sort, so you understand which ticket needs you first.

- Zoho Desk brings in customer info from Zoho CRM, so you can put a face to each ticket.

- Tickets are displayed as conversations, so brokers can keep up to date on ticket exercise.

- With the all-new Team Feed, you presumably can tag your staff members on tickets, and collaborate to shut tickets quicker.

- The Notification Centre brings you updates in your tickets, so you keep on top of things wherever you would possibly be.

- Perform frequent ticket actions like edit, shut and transfer with quick swipes.

- Create, view, edit and delete tickets from any division.

- Add and replace comments and ticket fields.

- Receive push notifications on ticket updates, comments and @mentions.

- Re-assign tickets to other staff members and pick up unassigned tickets.

- Move tickets to other departments.

- Receive and suppose about attachments on tickets.

- Save responses as drafts, access, edit and send them later.

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