Freshdesk
By Freshworks Inc
Deliver distinctive customer help on the go. Unchain yourself from your helpdesk and make your customers proud of the Freshdesk Android app. Streamline customer queries from a number of channels and answer them simply from your cellphone.
Freshdesk is a web-based buyer support software program by Freshworks Inc. that permits you to assist your prospects across channels like e-mail, phone, chat, Facebook, Twitter, and your web site.
Key Features:
1. Get a quick overview of your helpdesk. Access all tickets obtainable to you.
2. Prioritize the tickets that want your consideration with filters earlier than responding.
3. Manage your help - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click state of affairs automations.
5. Delete tickets and block spam proper out of your telephone.
6. Log time spent on a ticket.
7. Stay knowledgeable about all updates and modifications with push notifications.
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